Terms of Service

The service

This service is published by Orvylio. It lets you search for local businesses, see why each one may need what you sell, unlock their contact details with credits and organise them in lists.

Orvylio is made for professional use: you use it to find business customers.

The Privacy Policy describes how your data is handled.

Accounts and workspaces

• You give accurate information when you create your account and you keep your password to yourself. You are responsible for what is done with your account.
• You verify your email address before you can search, unlock businesses, invite teammates or buy credits.
• An account belongs to one workspace. Its members share its searches, its unlocked businesses, its lists and its credits.
• The owner and the administrators of a workspace invite and remove members and buy credits. A member who is removed loses access at once; what they did stays in the workspace.

Credits

Credits are what you spend in Orvylio:

• Unlocking a business costs 1 credit. Its contact details are then open to your whole workspace and stay open; unlocking it again costs nothing.
• Your workspace gets free searches every day, and the application shows how many are left. Beyond them, a search costs 1 credit, which is returned when the search finds nothing, up to 5 returned searches a day.
• A search never shows more businesses than your balance can unlock. With no credit left, you buy credits before you start a new search.
• Enriching a business costs 1 credit, which is returned when the enrichment finds nothing new.

Credits do not expire. They belong to the workspace, cannot be moved to another workspace and cannot be exchanged for money, apart from the refund described below.

Prices and payment

Credits are sold in packs. The price of a pack is shown in the currency of your country before you pay.

Card payments are processed by Stripe. In Côte d’Ivoire, you can also pay by mobile money, processed by Paystack. Your credits are added as soon as the payment provider confirms the payment to us.

Refunds

Credits that have been used are not refunded.

Credits you bought and have not used are refunded on request: write to [email protected] from the email address of your account. Credits offered by Orvylio are not refundable.

Acceptable use

You are responsible for the way you contact the businesses you find. You agree:

• to respect the laws on commercial solicitation and on data protection that apply in the country of the businesses you contact;
• not to send spam: no mass, repeated or misleading messages, and no further contact with a business that asked you to stop;
• not to resell, publish or redistribute the data, and not to use Orvylio to build a competing database;
• not to extract data with automated tools, and not to get around the limits of the service, for example by creating several accounts;
• not to use Orvylio for anything illegal, or to harass or harm anyone.

We may suspend or close an account that breaks these rules.

Accuracy of the data

The information about businesses comes from public sources. It may be incomplete, out of date or wrong, and Orvylio does not guarantee it. Signals and scores help you decide who to contact first; they do not promise a sale.

A business can ask for its information to be corrected or removed. A removed business disappears from results and from your lists.

Availability

We work to keep Orvylio available and reliable, but we do not guarantee that it will run without interruption or error. The service depends on outside providers and may be interrupted for maintenance.

Closing your account

You can stop using Orvylio at any time and delete your account yourself, in the settings of the application. The credits left in your workspace are then lost: to have the credits you bought and have not used refunded, as described above, write to [email protected] before you delete your account.

Liability

You decide who to contact and how: Orvylio is not responsible for your prospecting or for its results.

As far as the law allows, Orvylio is not liable for indirect losses such as lost revenue or lost opportunities, and its total liability is limited to the amounts you paid during the 12 months before the event.

Nothing in these terms removes a right that the law does not allow to be limited.

Changes to these terms

We may change these terms, for example when the service evolves. We tell you by email or in the application before the new terms apply. If you keep using Orvylio after that date, you accept them.

Governing law

These terms are governed by the law of the publisher’s country. A dispute that cannot be settled amicably is brought before the courts of that country, unless a mandatory rule says otherwise.

Contact

For any question about these terms, write to [email protected].